FAQS

FAQS:

All crystals are unique, quirky and different.They are not perfect and will have imperfections and not one crystal is the same, This is not a fault, but how they are created. 
The descriptions of each type of crystal is only brief, we encourage you to read and research more if you don't already know their full magic. 

Shipping & Returns -
Standard shipping: $10.
orders will be sent out within 1-3 business days. During high demand periods please allow within 5 business days for processing. 
All orders are shipped with Australia Post and include tracking numbers.
Returns-
we do not offer refunds on change of mind items, If your package arrives damaged please email empresscrystal.co@gmail.com within 24hours.

Clothing rangewe offer exchanges however we do not offer refunds on clothing unless faulty. Please email empresscrystal.co@gmail.com with any concerns and within 24hrs of making or receiving an order.

Home decor- If by chance you receive your order and the item is damaged please email photos of the item and date of order within 24hrs.


We are more than happy to help with any questions you may have,
you can contact us through; 
empresscrystal.co@gmail.com

We hope you love our treasures just as much as we do and that you find just what your looking for.

xo